RETURNS POLICY.
RETURNS, EXCHANGES AND REFUNDS
At VOW, every order is carefully prepared and checked before being shipped. However, if there is any issue with your order, please read our return, exchange and refund policy carefully before contacting us.
By placing an order on our website, you automatically accept all of our terms and conditions, including the following return, exchange and refund policy.
You have 14 days from the date of delivery to request a return or exchange. After this 14-day period, we will not be able to accept any return, exchange or refund request.
To be eligible for a return, the item must be in its original condition: unworn, unused, unwashed, with all original tags attached and inside its original packaging. Any item that shows signs of wear, washing, damage, stains, odour, alteration or missing packaging will not be accepted.
We do not accept returns for size changes. Please make sure you carefully check the size guide before placing your order. If you order the wrong size, VOW will not be responsible for exchanging or refunding the item.
We only accept exchanges or return requests in the case of damaged items, manufacturing defects, or if you have received the wrong item. If your item arrives damaged, defective or incorrect, you must contact us as soon as possible at:
Please include your order number, full name, clear photos of the issue and a short explanation of what happened. Our team will review your case and decide whether the item is eligible for an exchange, store credit or another solution.
Products purchased with a discount, promotional code, sale price, special offer or during any limited-time promotion are considered final sale and are not eligible for returns, refunds or exchanges.
If your return is accepted and a refund is approved, the refund will be issued as store credit for the value of the item only. Original shipping costs are not refundable. This store credit can be used for a future purchase on our website.
Please note that customers are responsible for all return shipping costs. We strongly recommend using a tracked shipping service and keeping proof of postage, as VOW is not responsible for lost, stolen, delayed or damaged return packages.
Any package returned to us without previous approval by our team may be refused and will not be processed.
Please note: personal products such as socks, boxers, beanies, underwear or similar items are not eligible for returns, exchanges or refunds for hygiene reasons.
VOW reserves the right to reject any return, exchange or refund request that does not meet the conditions stated in this policy.